1. Do They Specialize in Commercial Moves?
The first question to ask any moving company is whether they specialize in commercial relocations. Residential movers lack the equipment, crew training, and project management capabilities needed for a business move. Look for a company with a portfolio of commercial clients and case studies you can verify.
2. Will They Provide a Dedicated Project Manager?
A dedicated project manager is the single most important factor in a smooth commercial move. This person should be your single point of contact from the initial walkthrough through post-move follow-up. They coordinate crews, manage timelines, and handle any issues that arise during the move.
3. Do They Conduct a Thorough Walkthrough?
Any reputable commercial mover will insist on an in-person walkthrough of both your current and new space before providing a proposal. During the walkthrough, they should assess furniture, IT equipment, specialty items, access points, elevator availability, and parking. Be wary of companies that quote over the phone without seeing your space.
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A professional proposal should itemize everything — labor costs, materials, equipment, timeline, insurance coverage, and the name of your dedicated project manager. There should be no vague line items or hidden fees. Ask them to walk you through exactly what their proposal covers — labor, materials, equipment, insurance, and project management. Ask how they handle scope changes or unexpected items discovered on move day.
5. Are They Properly Insured and Certified?
Verify that the mover carries commercial liability insurance, cargo insurance, and worker's compensation. Ask for a certificate of insurance. Certifications like WBENC, HUB, and BBB accreditation signal professionalism and accountability.
6. Can They Handle IT Migration?
Technology downtime is the most expensive part of any commercial move. Ask whether the mover has certified IT technicians who handle disconnect and reconnect of servers, workstations, phone systems, and network equipment. This should not be an afterthought.
7. What Do Their Past Clients Say?
Ask for 3-5 references from recent commercial clients. Call them and ask about the mover's communication, timeliness, crew professionalism, and whether the project was completed on budget. Online reviews on Google are also valuable — look for consistent themes in the feedback.
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